Frequently asked questions

Got questions? We've got honest answers.

Straight answers about pricing, contracts, permits, warranties and how we work. If you don’t see your question, call us at (908) 902-2685.

General Questions

What services does Henry’s Improvements offer?

We handle residential and commercial work: bathroom and kitchen remodels, tile and flooring, painting and spray finishes, decks and patios, home additions, custom closets and fireplaces, handyman work, apartment turnovers, and commercial build-outs with licensed electrical and plumbing. Every project is described in a written proposal so you know exactly what is included. See all of our services on our homepage.

What areas do you serve?

We’re based in Perth Amboy and do most of our work in Middlesex County, including Edison, Woodbridge, New Brunswick, Sayreville and Old Bridge. We also take projects across New Jersey, including Monmouth, Bergen, Hudson and Essex counties.

Are you licensed and insured?

Yes. Henry General Construction LLC, doing business as Henry’s Improvements, is a registered New Jersey Home Improvement Contractor (Reg. #13VH10251400). We carry commercial general liability insurance of at least $500,000 per occurrence, as New Jersey requires, plus workers’ compensation insurance. A copy of our certificate of insurance is attached to every residential proposal.

How long have you been in business?

We are a family-owned construction business and have been serving homeowners and businesses since 2016. Our work has grown almost entirely through referrals and repeat clients.

Will Henry’s Improvements be the one performing the work?

Yes. Our team manages and performs your project. For specialty trades we may use hand-picked subcontractors, who are registered or licensed in New Jersey where required. We remain fully responsible for their work under your agreement.

How should I prepare for my project?

Before work begins, please remove personal belongings, valuables, and fragile items from the work area, and keep children, pets, and guests away from the work zone. If furniture or items that need two or more people to move are still in place on the start day, we can move them with your approval for a flat fee of $150.00 per occurrence. For homes built before 1978, we follow EPA lead-safe work practices and will give you the EPA “Renovate Right” pamphlet before we start.

Who pulls the permits?

Unless your proposal says otherwise, we apply for the construction permits the work requires and schedule inspections. Your proposal states whether permit fees are included. You sign any owner authorizations the permit office requires. If our work fails an inspection, we correct it at no charge. Corrections caused by hidden conditions, client-supplied materials, or code changes made after the permit was issued are handled by change order.

Do you offer design services?

Yes, as add-ons quoted with your estimate: 2D floor plans for any room, 3D renders for bathrooms and decks, and permit drawings for decks. Home additions need plans from a licensed architect. See our design services.

Pricing and Quotes

Do you offer free quotes?

Yes. Request a quote through our website, email Contact@henrysimprovements.com, message us on social media, or call (908) 902-2685 for a no-obligation consultation and quote.

How much do your services cost?

Pricing depends on the project scope, square footage, complexity, and the materials you choose. You will receive a clear, itemized written proposal before any work begins.

How much does handyman work cost?

Handyman work is billed at $150 per hour, with materials quoted upfront. See our handyman services.

How long are your proposals valid?

Proposal pricing is valid for fourteen (14) days from the date it is issued, unless the proposal states otherwise.

Are materials included in the price?

Yes, unless your proposal states otherwise. Some services are installation only: for example, on kitchen remodels you supply the cabinets and we install them. If a supplier raises a material’s price by more than 10% after you sign and before we buy it, we will show you the supplier’s documentation. You can then approve the increase with a signed change order, choose a comparable substitute, or supply the material yourself. No price increase applies without your signature.

What deposit do you require?

The deposit amount and full payment schedule are stated in your proposal. The deposit is due when the proposal is signed, and your project is scheduled once it is received. Unless your proposal says otherwise, progress payments are due within three (3) business days of each milestone listed in it. Homeowners who cancel within the three-business-day cancellation period get a full refund of their deposit.

What forms of payment do you accept?

We accept cash, checks, ACH bank transfers, Zelle, and major credit and debit cards. Checks must be made payable to Henry General Construction LLC. We do not accept payments made out to any individual. Card payments made online may include a processing fee charged by the payment processor.

Do you offer financing?

Yes, for residential projects. You can apply for financing through our partner Acorn Finance, subject to credit approval, and checking your options won’t affect your credit score. We don’t offer in-house financing, and some invoices can also be paid through third-party options such as Klarna, Afterpay or PayPal.

What are your late fees and interest rates?

Interest applies only to undisputed amounts not paid by the due date:

• Residential clients: simple interest of 1.33% per month (15.96% per year), starting the day after the due date. No other late fees apply.
• Commercial clients: 2.00% per month (24% per year), starting the day after the due date, plus a one-time $300.00 late administration fee if still unpaid ten days after the due date, never more than the maximum the law allows.

If you think an invoice is wrong, tell us in writing within seven days and pay the undisputed portion. No late charges apply to an amount disputed in good faith while we resolve it.

If an undisputed payment is still unpaid seven (7) days after we send written notice, we may pause the work until it is paid, and the schedule moves back by the length of the pause.

Project Process & Contract Terms

Do I need to sign a contract?

Yes. Homeowners sign their proposal, in ink or electronically, before any work is scheduled. You will receive a complete copy that includes our Terms & Conditions and our certificate of insurance. Commercial clients can also approve a proposal in writing, including by email or text, or by making a payment.

Can I cancel after signing?

Homeowners can cancel for any reason, with a full refund, before midnight of the third business day after receiving a copy of the signed contract. Cancellation must be sent in writing by certified or registered mail, or delivered in person, as described in the Notice of Cancellation in our Terms. Refunds are made within 30 days of receiving your notice.

After that period, you can still end the agreement in writing. You would pay only for work completed, non-returnable materials ordered for your project (plus any supplier restocking or cancellation fees), documented costs already incurred (such as permits, dumpster or equipment rental, and subcontractor cancellation charges), and 15% overhead and profit on those amounts. Non-returnable materials you pay for become yours. We send an itemized statement within 15 days and refund any overpayment within 30 days. Any balance owed beyond what you already paid is due within 10 days of the statement.

How do change orders work?

Any change to the work, price, or schedule requires a written change order signed by both of us, and it can be signed electronically. Requests made verbally to our crew on site are not binding until a change order is signed.

Will my proposal include a start and completion date?

Yes. Every residential proposal lists an estimated start date and an estimated completion date. The completion date moves back by the length of any delay outside our control, such as severe weather, material or supplier delays, permit or inspection scheduling, hidden conditions, change orders, late decisions, selections, materials or payments, or utility interruptions. We tell you in writing about any delay and the new expected schedule.

What is your Respectful Worksite policy?

We have zero tolerance for harassment, threats, slurs, or other hateful conduct toward our employees or subcontractors, whether it comes from a client, household member, guest, tenant, or anyone the client hires, in person, by phone, by text, or online. If it happens, we may pause the work and remove our crew, and we will explain what happened in writing within one business day. The schedule moves back by the length of the pause, and work resumes once we’re reasonably sure it won’t happen again. If it continues after that notice, we may end the agreement. Our team holds itself to the same standard of respect in your home.

What if you find hidden damage during the project?

If we uncover hidden conditions such as rot, mold, water damage, or past work that doesn’t meet code, we pause work on that area and send you written notice with a proposed change order. You are never charged extra without signing. If a change order is not signed or declined within five business days, we may continue the rest of the work or remove that item from the scope with a credit. If a condition is an immediate safety risk, we may take temporary protective steps and will tell you the same day. If a hidden condition makes it unsafe or impossible to finish the work, either of us may end the agreement.

When is final payment due?

Final payment is due within five (5) business days after substantial completion, or after the final municipal inspection when one is required, whichever is later. Substantial completion means the space is ready for its intended use with only minor punch-list items remaining, or you have started using the finished space. Open punch-list items don’t delay final payment, but you may hold back the reasonable cost of finishing those items until they are done.

What happens at the final walkthrough?

We walk the project with you and write up a punch list together, which you sign. We will never ask you to sign off before the work is actually complete. Signing the walkthrough confirms the listed work is done and that no other visible issues were found at that time. It does not waive your warranty, manufacturer warranties, claims about defects that weren’t visible at the walkthrough, or your rights under New Jersey law.

Client-Supplied Materials

Can I supply my own materials?

Yes. You are responsible for ordering the correct materials in the right quantity, including extra for cuts and waste (typically 10% to 15% for flooring and tile), and for having them delivered on time. Delays from late, short, or incorrect materials extend the schedule. We inspect materials before installing and may decline to install anything damaged, defective, or unsuitable. Materials you supply that are stored on site stay at your risk of loss, theft, or damage, unless we cause it. Our workmanship warranty covers installation only, not defects in client-supplied materials.

Do you pick up materials?

Yes, on written request. Picking up client-purchased materials costs $150.00 per trip. If you ask us to buy materials for you outside the proposal, we add a 10% handling charge, documented in a signed change order.

Will you return or exchange my materials?

Returns, exchanges, and disputes with the seller or manufacturer are the client’s responsibility. We reserve the right to decline requests to return, exchange, or transport client-supplied materials. If we agree in writing, the $150.00 per-trip fee applies, and we are not responsible for restocking fees, denied refunds, or missed return deadlines.

What happens to leftover materials and waste?

Leftover materials you supplied remain your property and are left on site where you choose. Our normal cleanup covers packaging and debris from our work. Disposing of unused, surplus, or rejected client materials is your responsibility, or we can haul it away for a disposal charge on a change order. We don’t dispose of paint, chemicals, or other hazardous materials.

Warranties & Protection

What warranty do you provide?

We back our work with a 12-month workmanship warranty starting at substantial completion. Report any defect in writing during the warranty period, and we will inspect it and repair or correct it at no charge. The warranty doesn’t cover normal wear and tear, misuse, lack of maintenance, damage by others or by later alterations, water damage from sources other than our work, normal settling or minor cracking in grout, caulk, drywall, or wood, or defects in client-supplied materials. Warranty service pauses while an undisputed balance is past due and resumes for the full remaining term once it is paid. Manufacturer warranties pass directly to you. For homeowners, this warranty is in addition to your rights under New Jersey law.

What if your crew damages materials during installation?

If our crew breaks or damages materials during installation, we replace them at no cost to you.

What if my belongings are damaged during the project?

Please clear the work area before we arrive. We are not responsible for items you were asked to remove and did not, except for damage caused by our own negligence.

What if we have a disagreement?

We will always try to resolve it directly with you first. If that doesn’t work within 15 days, either of us can request non-binding mediation in New Jersey, with the mediator’s fee split equally. Either of us can still use small claims court. Our agreement is governed by New Jersey law, any lawsuit is filed in the Superior Court of New Jersey in the county where the project is located, and the side that wins can recover reasonable attorney’s fees and court costs.

Loyalty Rewards Program

How do I join the Preferred Client Program?

Membership is automatic. Once five clients you referred have completed a project with us, you become a Preferred Client, and every referral after that keeps earning you credit. A referral counts once their project is finished. See how it works on our Rewards page.

How do I make sure a referral is credited to me?

Have the person you refer mention your full name on their first call, in their online quote form, or in their message to us. We record the referring person’s name at the start of every project. Please share someone’s contact information with us only if they have agreed to be contacted.

Privacy, Communication & Marketing

What do you do with my information?

When you submit a form, message us on social media, call, or email, we store your information in our CRM system to respond, prepare quotes, follow up, and manage your project. We share it only as needed to complete your project, such as with subcontractors, suppliers, and permit offices. We never sell your personal information. See our Privacy Policy for full details.

Will I receive marketing emails or texts?

When you submit your information, we may add your email to our marketing list for occasional updates, project showcases, and offers. Every email has an unsubscribe link. Marketing texts are sent only if you separately opt in, and opting in is never required to get a quote. We may still text you about your own inquiry or project. Reply STOP at any time to stop texts.

Is it okay to contact you through social media?

Yes. You can message us on Instagram, Facebook, LinkedIn, or Google. We treat social media messages like any other inquiry. Please don’t send payment information or account numbers by direct message.

Do you post photos of my project?

We take photos and video before, during, and after each project for our records and warranty tracking, and may feature completed work in our portfolio and on social media. We never show your name, address, family, or personal belongings without your permission, and you can opt out of marketing use at any time in writing. Photos kept for project records and warranty tracking aren’t affected by an opt-out. With your approval, we may place a temporary job-site sign during the project, following local and HOA rules.

No questions match that search. Call us at (908) 902-2685 and we’ll answer it.

Still have a question?

Call or text us, or send your project details. We’ll answer your questions and give you a free written estimate.